FAQ
General
Can I visit your studio?
I cannot accommodate visits at present but if I relocate to a studio separate to my home, I may consider opening it to the public.
Are you open to commissions and collaborations?
Sometimes! I am not always available, especially during product launches or market seasons. You are welcome to get in touch and check!
Do you do personalised products?
You only can buy my products as they are. I outsource the printing of my products and order them in bulk, so it is not possible for me to offer a custom service. However, if you have a suggestion, you are welcome to get in touch as I always value my customers’ feedback.
How are your designs created?
I create all the designs from my original watercolour paintings, which are then scanned and edited on the computer.
Ordering
Do you have this art print in 'X' size?
I have art prints from A5 to A3 sizes on my web shop. If you are looking for a larger size, I can make a special order for you! I also can order prints of any of my existing illustrations that catch your eye on my social media. These are giclee prints so they cost a little more than the standard price.
How long will it take for my order to arrive?
For UK customers, it will take 2-4 working days for 2nd Class delivery, or 1-2 working days for 1st Class delivery.
For Europe customers, it will take 3-5 working days for International Standard delivery.
For international customers, it will take 6-7 working days for International Standard delivery.
These delivery times are provided by Royal Mail and do not account for delays. Please allow 2-4 weeks for Europe, USA, and the rest of the
world.
Where is my order?
If your order hasn't arrived for over 10 working days (or 25 working days for international customers) since the ship date - please get in touch alongside your order number and shipping address.
Shipping & Returns
Where and when do you ship my order?
I ship orders from Nottingham, UK. I will process your order on the same or next working day, using Royal Mail.
Do you ship internationally?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Depending on your country, you may be subject to customs fees, taxes, or other charges upon receiving your order. It is the responsibility of the customer to cover these costs. These fees are beyond our control and vary from country to country.
How much does it cost to ship to UK?
Delivery to UK will cost from £1.05 - £3.80 for 2nd Class or £1.55 - £4.50 for 1st Class.
You will have the option to estimate your shipping cost before proceeding to checkout. UK customers will receive free shipping on orders over £35.
How much does it cost to ship overseas?
Delivery to UK will cost from £3.55 - £8.70 for Europe, £4.50 - £11.65 for USA, or £6.70 - £11.60 for the rest of the world.
You will have the option to estimate your shipping cost before proceeding to checkout.
What is the return process?
I have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.
Items sent back to us without first requesting a return will not be accepted.
To start the return, please drop me an email with your order number and reasons, or sign in to your account if you have one.
Get in touch
Have questions about your order, or a general enquiry?